We want you to be happy with your order. If something is wrong, tell us and we will sort it
out.
Returns window
You may request a return or replacement within 30 days of delivery. Requests made
after that cannot be accepted.
What qualifies
- You received the wrong product.
- The product arrived damaged or leaking.
- The product was expired or unusable on arrival.
- The parcel arrived empty, or items were missing.
For hygiene reasons we cannot accept opened cosmetics back simply because you changed your mind,
unless the product is faulty.
How to start a return
- Email [email protected] within 30 days of delivery, including your order
number, a description of the problem, and photos of the item and its packaging. - We review the request and reply within 2 business days.
- If approved, we send you a prepaid return label. Where the return is our fault we cover the
cost of return shipping. - Once the parcel reaches us we inspect it and, if the issue is confirmed, issue your refund or
send the replacement.
If a parcel looks damaged or suspiciously light on arrival, please photograph or film it before
opening — it makes the claim much faster.
Refunds
Approved refunds are issued to the original payment method within 3 business days of us
confirming the return. Depending on your bank, the money can take a further 5 to 10 business days to
appear. Shipping charges are refunded when the return is due to our error.
Cancellations
You can cancel an order free of charge any time before it is dispatched — just email us.
Once an order has shipped it cannot be cancelled; use the return process instead.
Contact
[email protected] · +1 720-681-2733