FAQs

Brand

What is Minimalist?

Minimalist is a high-performance skincare brand rooted in scientific research. We formulate
around proven actives at concentrations that actually work, and we publish them on the label.
You can read more on our About Us page.

Shipping details

Where do you ship to?

We ship across the United States, including Alaska and Hawaii. We also ship internationally
to Canada, the UK, the EU, Australia and selected countries in Asia and the Middle East.
International delivery times and duties vary by destination and are calculated at checkout.

Delivery details

How long will my order take?

Orders are usually packed and dispatched within 24 business hours. Standard US delivery takes
3 to 7 business days depending on your state. You will receive a tracking link by email as soon
as your parcel leaves our warehouse.

Can I track my order?

Yes. Use the tracking link in your dispatch email, or sign in to your account and open the
order to see its current status.

Returns details

What is your return policy?

If something is wrong with your order we will make it right. Email
[email protected] within 30 days of delivery and our team will help.
For the full conditions, see our Return & refund policy.

Product questions

How do I know which products suit my skin?

Every product page lists the concern it targets, the actives it contains and how to use it.
If you are unsure, email [email protected] and we will point you in the
right direction.

Are your products tested on animals?

No. Our products are not tested on animals.

Still need help?

Call us on +1 720-681-2733 or email [email protected]. Our support hours are
Monday to Friday, 9:00 to 17:00 Pacific.

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