We want every customer to be treated fairly. If something has gone wrong with an order, a
delivery, a refund or the way we have handled your personal information, please tell us and we will
investigate.
How to raise a complaint
- Email [email protected] with your order number, a description of the
problem, and any photos or documentation that helps. - We acknowledge every complaint within 2 business days.
- We aim to resolve it within 10 business days. If we need longer, we will tell you why and when
to expect an answer.
Escalation
If you are not satisfied with the outcome, reply to the same email thread marked
“Escalation” and it will be reviewed by a senior member of our customer care team.
Privacy requests
To access, correct or delete the personal information we hold about you, email
[email protected] with the subject line “Privacy request”. See our
Privacy notice for what you can ask for.
Contact
| [email protected] | |
| Phone | +1 720-681-2733 |
| Address | 11734 High Sierra Ln NW, Silverdale, WA 98383 |
| Hours | Monday to Friday, 9:00 – 17:00 Pacific |